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Delivery and Returns

FESTIVE PERIOD SHIPPING

In the run up to Christmas there may be slight delays in getting orders delivered. Please order by midnight on 17th December 2029 for guaranteed Christmas delivery. 

 

Item availability

Our print on demand unframed and framed products are dispatched for delivery 2-5 working days. We also sell limited editions, therefore if you order a few items from us, they may well arrive in separate and multiple packages.

Delivery methods

Most of our orders are shipped using the UK Royal Mail postal service and A2 and A1 framed prints via DHL. We operate full online order tracking with all product deliveries over £60 spend. Some of our products are shipped from different warehouse and therefore can arrive at different times in separate instalments.

Where we deliver

East End Prints delivers products to a wide variety of countries. However, due to the courier relationships we have in place, we cannot guarantee that all our products can be delivered to all countries. You will be informed if we cannot fulfil your order after you specify your delivery address in the checkout process.

Our charges (International Shipping)

We have three incremental price brackets for shipping to European countries and to the rest of the world. Below are the approximate costs based on the weight of framed and unframed prints in our available sizes. *Please note that exact shipping costs will be calculated at checkout. If your order is above the highest shipping weight we may contact you to discuss shipping costs and you may be charged extra.

Europe

Up to 10kg (2 x A1 framed prints) = £15.00

Up to 16 kg (4 x A1 framed prints) = £25.00

Up to 25 kg (5 x A1 Framed prints) = £35.00

 

R.O.W

Up to 5kg (1 x A1 framed print) = £15.00

Up to 10kg (2 x A1 framed prints) = £25.00

Up to 14kg (3 x A1 framed prints) = £35.00

 

P.O. Boxes

Unfortunately, we are unable to deliver to P.O. Boxes.

Taxes

We are VAT registered, VAT Reg No:195 3101 17, therefore we include VAT to our products.

Duty

Customers receiving goods outside United Kingdom may be liable for duty charges levied in their own country. If this happens, it is a matter between you and your local customs agency. You are responsible for any duty owed.

Cancelling an order

You can cancel your order at any time prior to dispatch. Simply send us an email at info@eastendprints.co.uk, including your order number for quick reference. 

Refunds and Returns policy

Here at East End Prints we pride ourselves in offering a seamless and satisfactory service however we know things don't always go to plan. If you are not entirely happy with your print, please read our refunds and returns policy for details about how we can help you.