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Delivery

Please see our Christmas Shipping Dates page for details of our Christmas lead times. 

We deliver to anywhere in the UK and Rest of World, varying delivery charges apply. 

UK and Jersey orders are calculated based on the order value. 

Europe and the rest of the world will be calculated on a weight value which will be calculated at checkout.

All delivery charges are as outlined below:

UK and Jersey

Order Value

Delivery Charge

Delivery Time

£0.01 - £49.99

£3.95

4-7 Working Days

£50.00 - £74.99

£7.95

4-7 Working Days

£75.00 + 

£75.00

4-7 Working Days

Europe 

Including the following countries and territories: Albania, Andorra, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Isle of Man, Ireland, Italy, Kazakhstan, Kosovo (Republic of), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova (Republic Of), Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.

Weight

Delivery Charge

Delivery Time

Up to 10kg

£19.80

10-14 Working Days

Up to 15kg

£33.00

10-14 Working Days

Up to 25kg

£46.20

10-14 Working Days

Rest of the World

Weight

Delivery Charge

Delivery Time

Up to 10kg

£20.40

14-21 Working Days

Up to 15kg

£34.80

14-21 Working Days

Up to 25kg

£46.80

14-21 Working Days

Please note - working days exclude public and bank holidays which may vary per country. 

Order Tracking

We offer full tracking on orders over £65 that will be supplied to you on your dispatch confirmation. For tracking updates on orders below £65 please get in touch with us at info@eastendprints.co.uk for further information. We would ask for you to await the relevant lead time before getting in touch. 

Editions and Shop Orders

Unfortunately, we cannot dispatch glass frames from our shop out for delivery due to health and safety and to prevent breakages. 

Dispatch Locations

Our cards, digital prints and limited editions are dispatched from varying different locations and so if you order one or more of each, these will arrive in separate packages. If the relevant lead time has passed and you have not received your full order please contact info@eastendprints.co.uk for further information.

Local Tax and Import Duty

VAT will be recalculated at checkout once delivery destination is input, as applicable. 

If you are ordering our products to a destination outside of the UK, you may be subject to your local countries import duties and taxes which are levied upon arrival to the specified destination. These charges are the responsibility of the customer, and East End Prints are not liable for any of these charges to be returned to the customer. We cannot quote the exact amount of these charges prior to dispatch, and so these should be discussed with the appropriate customs authority at the order’s final destination.

Changes to Delivery Information

Once your order has been placed it moves to our third party manufacturer to prepare, so we cannot guarantee any amendments to delivery information can be made. However, do reach out to us at info@eastendprints.co.uk and we will do our best to assist. 

Changes to Delivery Policy

We reserve the right to amend this policy, delivery times and prices at any time. Changes to cost will not affect any contracts formed prior to the change. In the instance of delayed delivery we will get in touch with you. 

Brexit and Covid-19

Whilst we are ensuring to make every effort to stay on top of delivery information and impact by both the Covid-19 pandemic and Brexit, we may experience unexpected delays or changes to our delivery services. These will be communicated to you if your order is impacted.

Returns, Exchanges and Cancellations