We are currently operating as normal with dispatching and delivering your orders. We are in close contact with our suppliers and will let our customers know if anything changes via our website and our social media channels. If we anticipate your order might be affected, our team who are currently working from home will let you know as soon as possible.
If you have any queries please do drop an email to firstname.lastname@example.org.
Our print on demand unframed and framed products are dispatched for delivery 2-5 working days. We also sell Limited Editions, therefore if you order a few items from us, they may well arrive in separate and multiple packages. Our Limited Editions sometimes need to be called in from our artists studio's and can therefore take longer to dispatch. A member of our team will contact you if an extended delay in getting your order to you is expected.
Most of our orders are shipped using the UK Royal Mail postal service and A2 and A1 framed prints via DHL. We operate full online order tracking with all product deliveries over £60 spend. Some of our products are shipped from different warehouse and therefore can arrive at different times in separate instalments.
Where we deliver
East End Prints delivers products to a wide variety of countries. However, due to the courier relationships we have in place, we cannot guarantee that all our products can be delivered to all countries. You will be informed if we cannot fulfil your order after you specify your delivery address in the checkout process.
Our charges (International Shipping)
We have three incremental price brackets for shipping to European countries and to the rest of the world. Below are the approximate costs based on the weight of framed and unframed prints in our available sizes. *Please note that exact shipping costs will be calculated at checkout. If your order is above the highest shipping weight we may contact you to discuss shipping costs and you may be charged extra.
Up to 10kg (2 x A1 framed prints) = £15.00
Up to 16 kg (4 x A1 framed prints) = £25.00
Up to 25 kg (5 x A1 Framed prints) = £35.00
Up to 5kg (1 x A1 framed print) = £15.00
Up to 10kg (2 x A1 framed prints) = £25.00
Up to 14kg (3 x A1 framed prints) = £35.00
Unfortunately, we are unable to deliver to P.O. Boxes.
We are VAT registered, VAT Reg No:195 3101 17, therefore we include VAT to our products.
Customers receiving goods outside United Kingdom may be liable for duty charges levied in their own country. If this happens, it is a matter between you and your local customs agency. You are responsible for any duty owed.
Cancelling an order
You can cancel your order at any time prior to dispatch. Simply send us an email at email@example.com, including your order number for quick reference.
Refunds and Returns policy
Here at East End Prints we pride ourselves in offering a seamless and satisfactory service however we know things don't always go to plan. If you are not entirely happy with your print, please read our refunds and returns policy for details about how we can help you.