* Lead Time Increase Notification 22/04/2020 - Please note our lead times have needed to be extended to 5-10 working days. Please see below in the FAQs section for more details.
**Trade orders currently have a lead time of 8-10 working days.
As we are adjusting to the unprecedented effects of the Coronavirus we will keep you updated on the impact of the pandemic at East End Prints. First and foremost we hope that you and your loved ones are safe and well in this period of great uncertainty.
We are in close contact with our printers, production partners and courier services and are monitoring the situation carefully. Communication is key in times such as these and we will continue to update you with any changes to our operations if and as they arise. As a company we are committed to making the right decisions in line with the government guidelines for our staff, customers and artists. Please be assured we are taking every precaution to keep our lovely staff as safe as possible as they continue to work.
Please do not hesitate to contact a member of our team via email on email@example.com should you have any queries. Our team are busy working from home and are here to support you in any way that we can.
Our business runs on the creativity and strength of our artist and client communities and we have been blown away by the overwhelming show of solidarity and support in recent days. We in turn are determined to do all that we can to continue to support our wonderful community during this uncertain and difficult time.
We thank you for your continued support and loyalty.
Is your order turn around still 2-5 working days? No. Due to the very challenging situation in which we all find ourselves, we have had no option but to extend our lead times. As you may know, we are having to follow some very strict rules to ensure that our staff are kept safe in the workspace, amongst these are maintaining set distances and wearing appropriate PPE. At present we find ourselves in the difficult situation of not being able to add any further staff without compromising these rules, and this in turn places limitations on what we can achieve in a given day. These limitations along with the current increased demand from the consumers means we have no choice but to extend our lead times on production.
Our current lead time is 5 to 10 working days.
Is your shop on Brick Lane still open? No. In compliance with government regulations for all non-essential shops to be closed we have closed the Brick Lane shop for the foreseeable future. We will update you when this changes.
Are you still posting out Limited Editions from the shop? Yes, however for the safety of our staff and to work with the new timetable of our local post office we will be reducing this to a once a week dispatch on a Monday subject to stock levels. You will be notified by a member of our customer service team if this will affect your order.
Are your customer services still open? Yes, if you have any queries please do not hesitate to contact us on firstname.lastname@example.org for customers and email@example.com for our trade clients.
What measures have you put in place to protect your staff? Our in house office team is currently working remotely. Our shop is now closed but we will still be posting limited editions at a reduced frequency of once a week on a Monday. East End Prints is supplied by out of house teams where the following steps are being taken to keep all workers as safe as possible as they continue to provide a great service:
Working stations are positioned in excess of the guidelines of 2m apart.
Cleanliness is paramount, with all the cleansers and sanitisers on hand.
Staff members spend break times apart.
Cleaning of equipment is continuous that includes any toilet areas and kitchen area.
If a staff member shows any signs of illness outlined by the COVID 19 guidelines, they are not to come to work.