Wholesale FAQs

How do I open an account?

Simply send us an email to [email protected] with a little about the nature of your business and we’ll be in touch with all the details!

What are your terms?

For manual ordering we offer 30 or 60 day payment terms depending on the nature of your business. We may ask you to pay on a pro-forma basis or run a credit check on your company until we have developed a trading history with you. 

How do I find your trade prices?

We have set pricing for different types of accounts and are these available upon request. Drop us an email to find out more: [email protected] 

Do you offer a dropship service?

Yes we do! But unfortunately we cannot accommodate this for all types of clients. Generally, this service is only available to established e-commerce platforms and high volume retailers only. However, we are always open to discussing new relationships so please get in touch for more details with your needs and we can see how we can work together! 

How much is carriage?

Our carriage terms vary as below:

UK Orders 

Carriage paid on orders over £100+VAT. Orders below minimum will incur a £10+VAT shipping fee.

International Orders

Carriage paid is at our discretion for international orders of high volume and will be confirmed or quoted before confirmation. Low volume orders will be quoted per order before confirmation.

** Please note cards and prints are ordered separately. **

Is there a minimum order quantity?

There is no minimum order quantity across our cards and prints - delivery charges will apply to orders below £100+VAT. Our cards come in packs of six per design.

** Please note cards and prints are ordered separately. **

What are your turnaround times?

As our prints and cards are printed to order at different warehouses our turnarounds vary. For all card products the standard turnaround is 8-10 working days. For all print products, framed and unframed, the turnaround is 4-7 working days.

If delays are ever anticipated we will let you know upon receiving the PO. Bespoke projects and high volume orders may incur longer turnarounds of 2-3 weeks.

Do you offer faster turnarounds?

Unfortunately we cannot accommodate faster turnarounds on our card orders. We can accommodate faster turnarounds on print orders in particular circumstances as well but these will be quoted and charged at the time of order. Let us know your needs and we’ll do our best to fulfil them!

Can I collect my order?

Yes, it is possible to arrange your own collection from any of our warehouses. Please specify this at the time of ordering and will do our best to accomodate you. 

Refunds and Exchanges

As all of our stock is made to order we do not offer refunds or exchanges as standard unless the order has been fulfilled incorrectly or the products are faulty. We endeavour to clarify any SKUs that are unclear on manual orders to minimise errors.

In some cases, we can exchange prints to allow for range updates in agreed circumstances. Drop us an email with your situation and we’ll be more than happy to review and try to come to a conclusion that suits both parties.

Can we arrange a meeting?

Absolutely! Drop us a line with your interest in EEP and the nature of your business. We can accommodate phone, virtual, or face to face meetings. We have agents across the country as well, so let us know where you’re based and we will do our best to get a representative to you!

How do I place an order?

We’re currently working on a brand new B2B website to accommodate all trade orders to be placed online as one, unfortunately in the interim, card and prints orders need to be ordered separately.

Cards  All card orders need to be emailed through to [email protected] or your account manager specifying the number of units per SKU - please note cards are sold in packs of 6. 

Prints  Print orders can be placed manually or via our website

Manual orders will need to state the design SKU, print size, frame moulding and number of units.

For online orders, once you have set up your account with us, we will provide you a code to use at checkout to reduce your basket total to the cost price + VAT. Online orders must be paid up front with paypal or credit card. 

Where can I see the range?

Our print range is updated weekly and so the best place to check out new designs is our website. Nobody knows our collection better than us, so if you’re looking for something specific please don’t hesitate to reach out and we’ll be happy to guide you. 

We release four card updates a year, these will be sent out to you via email as PDFs. Printed catalogues are available upon request. You’ll find us at Top Drawer Spring and Autumn as well as PG Live where you’ll find all of our new releases!

Do you offer discounts?

Discounts and reduced standard pricing is available for specific projects, volumes or accounts. Please get in touch with the nature of your business and we’ll be more than happy to discuss our best offers for you.

Can you do bespoke projects or products?

Yes! We work with many clients on bespoke ranges, products and sizes. We are proud to have a dedicated range and research team on hand to work on collection up dates for the high street and interior design projects. Drop us a line with the nature of your project and we can explore how best we can work together!

Are your products eco-friendly?

We are constantly working towards being the most responsible company we can be and improving the sustainability of our products. We print on paper that is FSC certified, our frames are made of sustainably sourced wood and all our products are manufactured in the UK. We are also proud supporters of the charity Cool Earth who work to combat the effects of deforestation in communities across the world. We donate a percentage of our profits to them, so every time you buy a print from us you are helping them to carry out their important work.

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